IT Operations Specialist
Job Summary
Seeking a proactive and service-oriented IT Operations Specialist to provide day-to-day technical support and manage the operational aspects of a remote IT environment, including troubleshooting hardware and software issues, managing IT equipment, and overseeing software subscriptions and vendor contracts.
Key responsibilities:
- Administer workplace technology platforms and assist with identity and access management
- Maintain an accurate inventory of software applications, manage software licenses, and oversee vendor contracts and renewals
- Provide Tier 1 and Tier 2 technical support for employees, ensuring timely resolution of IT requests
Required qualifications:
- 2+ years of experience in IT helpdesk, desktop support, or IT operations
- Strong troubleshooting skills across laptops, operating systems, and SaaS applications
- Experience provisioning and managing macOS devices
- Familiarity with identity and access management and business productivity platforms
- Strong organizational skills to manage multiple requests and deadlines simultaneously
Complete Job Description
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