IT Operations Specialist
Job Summary
Supporting daily IT operations in a fully remote capacity, the IT Operations Specialist will manage technical documentation, coordinate ticketing processes, and provide employee support while ensuring issues are tracked and resolved efficiently.
Key Responsibilities
- Create and maintain technical procedures, runbooks, and knowledge base articles in collaboration with technical teams
- Monitor CVE alerts and manage vulnerability remediation tickets, coordinating follow-up with system owners
- Provide Level 1 and appropriate Level 2 support for common IT issues, including workstation and connectivity problems
Required Qualifications
- Five or more years of experience in IT operations, technical support, or a related technical field
- Experience troubleshooting operating system, application, and connectivity issues
- Proficiency in using an IT ticketing or service management system
- Ability to write clear technical procedures and documentation
- Familiarity with CVEs and vulnerability tracking
Complete Job Description
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