IT Operations Support Analyst
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Job Summary
Supporting RoundPoint Mortgage Servicing LLC, the full-time remote IT Operations and Incident Support Analyst will monitor and manage on-premises and cloud-based software solutions, resolve IT incidents, and collaborate with technical and business teams to ensure high availability of IT services.
Key responsibilities:
- Monitor and support operational system performance across all IT infrastructures
- Resolve IT incidents and outages, coordinating communication and escalation as necessary
- Analyze service delivery points, including vendor management and service account oversight
Required qualifications:
- Proven experience as an IT Operational or Support Analyst with a strong sense of urgency
- Thorough knowledge of networks, on-premises computing, and cloud computing
- Bachelor's or master's degree in IT or related technical field, or 5+ years of IT Operations experience
- Expertise in troubleshooting complex technical ecosystems
- Strong communication skills to engage effectively with technical and business partners
Complete Job Description
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