IT Principal Contact Center Architect

Job Summary

Leading the design and strategy for complex contact center modernization solutions, the full-time IT Principal Contact Center Architect will engage with government customers to translate operational and technical requirements into scalable solutions while working remotely.

Key responsibilities

• Design and develop integrated, scalable contact center solutions that meet customer needs and operational requirements
• Collaborate with internal teams and stakeholders to ensure effective implementation of solutions and mentor other Solution Architects
• Lead proposal development efforts, including RFI, RFP, and RFQ responses, ensuring technical compliance and competitive analysis

Required qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience
• 10-12 years of relevant professional experience, including technical IT experience and successful bid development
• Deep understanding of the federal solution landscape and government compliance requirements
• Proven expertise in estimation techniques and leading competitive top-down estimates
• Strong written and verbal communication skills, with experience presenting to senior management and non-technical audiences