IT Senior Support Specialist
Job Summary
To support a growing practice, the full-time IT Senior Support Specialist will serve as a technical expert for users, managing complex support issues and improving service delivery in a 100% remote environment.
Key Responsibilities
- Serve as the escalation point for complex incidents and requests from the IT support team
- Troubleshoot and resolve issues across Microsoft 365, Windows, macOS, and Azure Virtual Desktop
- Manage the endpoint lifecycle, including provisioning and maintaining devices for a distributed workforce
Required Qualifications
- 5+ years of experience in IT support with a focus on escalated and complex issues
- Strong working knowledge of Microsoft 365, Windows, and macOS
- Experience with Active Directory and Entra ID for user management and MFA
- Hands-on experience with Microsoft Intune for app deployment and endpoint policies
- Excellent communication skills in English, both written and spoken
Complete Job Description
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