IT Senior Support Specialist
Job Summary
To support US Eastern Time working hours, the full-time independent contractor IT Senior Support Specialist will serve as a technical expert, handling complex support issues, managing endpoint lifecycles, and improving support delivery remotely.
Key Responsibilities
- Serve as the escalation point for complex or high-priority incidents and requests from the IT support team
- Troubleshoot and resolve issues across Microsoft 365, Windows, macOS, and Azure Virtual Desktop
- Manage the endpoint lifecycle, including provisioning, configuring, and maintaining devices for a distributed workforce
Required Qualifications
- 5+ years of experience in IT support, particularly with escalated and complex issues
- Strong working knowledge of Microsoft 365, Windows, and macOS
- Hands-on experience with Microsoft Intune and Active Directory
- Experience supporting virtual desktop environments
- Excellent communication skills in English, both written and spoken
Complete Job Description
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