IT Service Delivery Manager
Job Summary
Leading day-to-day operations, the full-time IT Service Delivery Manager will ensure high-quality IT support for client hospitals, focusing on client relationship management, risk oversight, and team empowerment in a remote environment.
Key responsibilities
- Deliver responsive and efficient IT services tailored to client needs across technical and application support
- Build and nurture strong client relationships while proactively addressing issues to enhance satisfaction
- Identify operational gaps and drive process improvements, ensuring compliance with SLA and OLA commitments
Required qualifications
- Bachelor's Degree (preferred)
- 5+ years of relevant work experience, with 2-3 years at a senior level (preferred)
- 2 years of experience in information technology management (preferred)
- Proven experience leading a team in Tier 1 troubleshooting across Citrix, Active Directory, and desktop environments
- Familiarity with ITSM platforms such as ServiceNow or Remedy
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 36,487 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
