IT Service Delivery Team Lead
Job Summary
To ensure high-quality technical support delivery, the full-time IT Service Delivery Team Lead will oversee daily operations, mentor technicians, and drive continuous improvement in a remote work environment.
Key responsibilities:
- Mentor and support Tier 1 and Tier 2 technicians while monitoring performance and ticket flow
- Manage service delivery by overseeing ticket queues, ensuring SLA compliance, and participating in client meetings
- Perform quality assurance checks and recommend process improvements to enhance client satisfaction
Required qualifications:
- Bachelor's degree in Information Technology, Business, or a related field
- 3+ years of experience in a technical support or service desk environment
- MSP experience is required
- Proven leadership, coaching, or mentoring experience
- Preferred certifications include PMP and/or any Organizational Leadership Certification
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,975 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
