IT Service Desk Support
Job Summary
Providing first-level telephone and media contact support, the full-time IT Service Desk Support will respond to customer requests related to software, hardware, and network operations while ensuring a high level of first contact resolution in a remote environment.
Key responsibilities
- Respond to and resolve customer requests efficiently while documenting calls and incidents accurately
- Manage time and workload to meet service levels and assign incidents to the appropriate support group
- Support multiple clients by providing professional customer service and identifying process efficiencies within the Service Centre
Required qualifications
- High School diploma or relevant certifications
- 1-2 years of related experience in IT service delivery
- 6 months of IT Service Desk experience
- 6 months of Level 3 support experience for MS Office, MS Exchange, and MS Windows networks
- Working knowledge of data and voice network concepts
Complete Job Description
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