IT Service Desk Technician
Job Summary
Providing first-level support remotely, the full-time IT Service Desk Technician will respond to customer requests regarding software, hardware, and network issues while ensuring high levels of first contact resolution and accurate documentation of incidents.
Key responsibilities
- Respond to and resolve customer requests through various media, ensuring efficient and friendly service
- Accurately document calls and incidents while managing time and workload to meet service levels
- Perform diagnostics to initiate problem management processes and assign incidents to the appropriate support groups
Required qualifications
- High School diploma or relevant certifications
- 1-2 years of related experience in IT service delivery
- 6 months of IT Service Desk experience
- 6 months of Level 3 support experience for MS Office, MS Exchange, and MS Windows networks
- Working knowledge of data and voice network concepts
Complete Job Description
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