IT Service Desk Technician
Job Summary
Providing first-level support, the full-time IT Service Desk Technician will resolve customer requests related to software, hardware, and network operations while working remotely and ensuring high levels of first contact resolution.
Key responsibilities
- Respond to and resolve customer requests through various media, ensuring efficient and friendly service
- Accurately document incidents and manage time to meet predetermined service levels
- Perform diagnostics to initiate problem management workflows and assign incidents to the correct support group
Required qualifications
- High School diploma or relevant certifications
- 1-2 years of related experience in IT service delivery
- 6 months of IT Service Desk experience
- Experience providing Level 3 support for MS Office, MS Exchange, and MS Windows networks
- Working knowledge of data and voice network concepts
Complete Job Description
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