IT Service Management Coordinator
Job Summary
To ensure the smooth handling of service tickets, the remote IT Service Management Coordinator will manage ticket triage, coordinate on-site dispatches, and monitor multiple boards for efficient ticket flow while providing high-quality service experiences.
Key responsibilities
- Conduct triage for tickets in "Manual Review" status, assessing urgency and proper categorization
- Manage the dispatch of onsite service tickets and collaborate with third-party vendors for scheduling
- Monitor unassigned P1 tickets and escalate issues for stalled tickets to ensure timely resolution
Required qualifications
- Associate's Degree in a computer-related field preferred
- 2-4 years of customer service experience required
- 1-3 years of ticket management or triage processes preferred
Complete Job Description
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