IT Service Management Lead
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Job Summary
Providing technical support and managing IT projects, the full-time IT Service Management Lead will assist end-users with hardware and software issues, maintain network security, and collaborate with IT team members in a remote environment.
Key responsibilities
- Provide technical support to end-users for hardware, software, and network issues
- Install, configure, and maintain computer systems, servers, and network infrastructure
- Monitor and maintain network security, including firewalls and data backup systems
Required qualifications
- Proven experience in IT support and network management
- Strong knowledge of computer systems, servers, and network infrastructure
- Experience with network security measures and protocols
- Ability to document IT systems, processes, and procedures accurately
- Familiarity with IT project management methodologies
Complete Job Description
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