IT Service Manager - ITIL Certified
Job Summary
Leading the enterprise Software Asset Management team, the full-time IT Service Manager - ITIL Certified will oversee software license governance, optimization, compliance, and lifecycle management in a remote capacity while collaborating with various stakeholders to support informed decision-making and operational delivery.
Key responsibilities
- Develops and implements strategies and policies to ensure high-quality IT service operations
- Defines and maintains key performance indicators (KPIs) for service operations
- Manages hiring, training, and performance reviews for IT Service team members while providing technical guidance and leadership
Required qualifications
- Bachelor's degree with 5+ years of related experience or equivalent experience
- ITIL Foundations v3 certification required
- Experience with enterprise Software Asset Management and software licensing
- Familiarity with tools such as Flexera and operational management systems
- Proven leadership and team development skills
Complete Job Description
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