IT Service Technician
Job Summary
Providing technical support to clients, the full-time IT Service Technician will resolve client requests, assist teammates with incident tickets, and manage user account tasks in a fully remote environment.
Key responsibilities
- Deliver end user support through various channels while following ITIL triage protocols
- Troubleshoot hardware and software issues, including VPN access and workstation performance
- Manage user accounts in Active Directory and O365, including setup, password resets, and permissions
Required qualifications
- Minimum 1 year of experience in technical support or customer service, or recent relevant education
- Understanding of Windows OS (7-11), Office Suite/365, and Active Directory
- Familiarity with DHCP, DNS, and Terminal Services
- Ability to participate in an on-call rotation every 3-4 months
- Commitment to teamwork and continuous improvement aligned with company values
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,560 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
