IT Service Technician
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Job Summary
Providing technical support to clients, the full-time IT Service Technician will resolve client requests, assist with incident ticket workloads, and manage user account activities, all while working remotely during standard business hours.
Key responsibilities
- Deliver end user support via phone, email, and webchat, employing an ITIL triage model for issue resolution
- Troubleshoot hardware and software issues, including VPN access, network performance, and user account management in Active Directory and O365
- Document all actions and updates in tickets, logs, and knowledge base articles while participating in an on-call rotation
Required qualifications
- Minimum 1 year of experience in technical support or customer service, or recent relevant technical education
- Demonstrable understanding of Windows OS (7-11), Office Suite/365, and Active Directory
- Familiarity with network protocols such as DHCP and DNS
- Ability to manage mobile and telephone support tasks
- Willingness to participate in ongoing learning and development opportunities
Complete Job Description
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