IT Specialist
Job Summary
To support a growing organization in the networking and technology services industry, the IT Specialist will engage in a remote 3-month contract position, focusing on customer onboarding, implementation, and technical support throughout the platform adoption lifecycle.
Key responsibilities
- Lead customer onboarding and activation sessions, collaborating with customer IT teams to deploy and configure platform integrations
- Assist with the implementation of virtual machine-based collectors and telemetry solutions within customer network environments
- Troubleshoot onboarding challenges and coordinate issue resolution while ensuring a positive customer experience
Required qualifications
- 2+ years of experience in networking, technical support, or a related technology-focused role
- Working knowledge of networking fundamentals including TCP/IP, DNS, and firewall policies
- Understanding of cybersecurity concepts such as CVEs and software hardening practices
- Experience in communicating technical concepts and conducting training sessions or implementation meetings
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or equivalent professional experience
Complete Job Description
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