IT Specialist Lead
Job Summary
Serving as a senior technical resource, the full-time IT Specialist Lead will provide advanced end-user support, resolve complex technical issues, and oversee Service Desk operations while working remotely.
Key responsibilities
- Provide advanced technical support for end users across various technology issues, serving as a primary escalation point for complex incidents
- Lead troubleshooting efforts and support endpoint management activities, including device configuration and software deployment
- Mentor Service Desk team members, ensuring adherence to established processes and overseeing ticket quality and prioritization
Required qualifications
- 7+ years of experience in help desk, Service Desk, or related technical support roles within an enterprise environment
- At least 5 years of experience with Active Directory and DFS
- 2+ years of Mobile Device Management experience, including Microsoft Intune
- Experience providing technical support to executives and senior leadership
- CompTIA A+ certification
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,646 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
