IT Specialist Lead
Job Summary
To support a growing IT environment, the full-time IT Specialist Lead will provide advanced end-user support, resolve complex technical issues, and lead the Service Desk operations while collaborating with various IT teams in a virtual setting.
Key responsibilities
- Provide advanced technical support for end users across various technology issues and serve as a primary escalation point for complex incidents
- Lead troubleshooting and endpoint management activities, including device configuration, software deployment, and system updates
- Mentor Service Desk team members, oversee ticket quality, and promote adherence to IT service management practices
Required qualifications
- 7+ years of experience in help desk or related technical support within an enterprise environment
- At least 5 years of experience with Active Directory and DFS
- 2+ years of Mobile Device Management experience, including Microsoft Intune
- Experience providing technical support to executives and senior leadership
- CompTIA A+ certification
Complete Job Description
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