IT Support Administrator
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Providing remote technical support, the full-time Sr Administrator (Support & Operations) will diagnose and resolve hardware, software, and network issues for customer end users while managing vendor relationships and user account provisioning.
Key Responsibilities
- Diagnose and resolve technical problems via phone, email, and chat, ensuring timely follow-up and documentation
- Administer user accounts and manage incidents using ITSM ticketing tools, escalating complex issues as necessary
- Evaluate and set up PC-based software products while providing Level 1 remote desktop support and training users when required
Required Qualifications
- 3-4 years of relevant help desk or technical support experience
- Proficiency in Windows operating systems, Active Directory, and Microsoft 365/Office 365
- Experience with ITSM ticketing tools such as ServiceNow
- Preferred certifications include MCP, MSCE, or ITIL knowledge
- Strong technical expertise in troubleshooting hardware, software, and network issues
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 38,243 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
