IT Support Agent
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Job Summary
Joining a dynamic global IT Support & Workplace team, the part-time IT Support Agent will provide comprehensive remote and in-person support for IT workplace services, manage tickets through ITSM tools, and contribute to knowledge management efforts.
Key responsibilities
- Provide daily support across IT workplace services, including O365, JAMF, and Active Directory
- Manage tickets and workload effectively using ITSM tools like Jira and Confluence
- Contribute to the knowledge management platform by creating and maintaining technical documentation
Required qualifications
- Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience
- 3+ years of experience in a workplace management/support role within a professional IT environment
- Deep expertise in end-user device support (Windows & macOS) and standard support procedures
- ITIL certification or at least 3 years of experience working within the ITIL framework
- Solid understanding of core network concepts sufficient for troubleshooting common user issues
Complete Job Description
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