IT Support Analyst
Job Summary
Serving as the initial point of contact for IT-related support requests, the remote Analyst, Enterprise Service Desk will triage, resolve, or escalate client issues while ensuring a world-class client experience.
Key responsibilities
- Provide first-line support for IT-related requests primarily via phone, ensuring consistent client support throughout the workday
- Troubleshoot and resolve basic desktop, software, network, and hardware issues while maintaining accurate documentation in the ticketing system
- Assist clients with installation, configuration, and usability of devices, and educate end-users on best practices for cybersecurity and IT resource usage
Required qualifications
- Associate's Degree in Technology or a related field
- 2-5 years of experience with Microsoft environments
- 0-2 years of MSP specific experience preferred
- Network+ and Security+ certifications preferred
- Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations
Complete Job Description
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