IT Support Analyst
Job Summary
Providing first-level support in a remote environment, the full-time IT Support Analyst I will manage technical inquiries from employees and clients, addressing issues related to hardware, software, and network connectivity while utilizing incident management processes.
Key responsibilities
- Serve as the first point of contact for technical assistance via phone, chat, and email
- Perform remote troubleshooting and guide customers through the problem-solving process
- Document incidents and resolutions while identifying opportunities for process improvements
Required qualifications
- High school diploma or equivalent combination of education and experience in Information Technology or related field
- Preferred industry-specific certifications such as HDI, MCP, Network+, and A+; HDI certification required within one year of hire
- 1-2 years of experience providing IT technical support via phone, chat, or email preferred
Complete Job Description
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