IT Support Analyst
Job Summary
Providing hands-on technical support, the full-time IT Support Analyst will resolve technical issues remotely for East Coast employees, focusing on hardware, software, account access, and collaboration tools.
Key responsibilities
- Resolve incoming help desk tickets and requests for hardware, software, account access, and ticketing system management
- Support onboarding and offboarding logistics for employees, including equipment provisioning and account setup
- Administer routine identity and access tasks, escalating complex requests as necessary
Required qualifications
- 2-4 years of experience in IT support, help desk, or IT operations
- Familiarity with Jira or Jira Service Management
- Experience using Jamf, Iru, or Intune
- Expertise in Google Workspace, Slack, and Zoom
- Working knowledge of common endpoint operating systems (MacOS and/or Windows)
Complete Job Description
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