IT Support Analyst
Job Summary
To provide efficient remote desktop support, the full-time IT Support Analyst will resolve assigned tickets by diagnosing and addressing hardware, software, and network issues while adhering to company quality standards and SLAs.
Key Responsibilities
- Provide level 1 remote desktop support to resolve tickets via telephone, email, or chat within agreed SLAs
- Ensure compliance with quality standards and company policies to maintain a positive customer experience
- Update worklogs and escalate complex issues to appropriate support specialists as needed
Required Qualifications
- Experience in IT support or a related field
- Familiarity with remote desktop support tools and ticketing systems
- Understanding of hardware, software, and network troubleshooting
- Ability to work efficiently under pressure and manage multiple tickets
- Commitment to maintaining high customer satisfaction and service quality
Complete Job Description
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