IT Support Analyst
Job Summary
Providing customer-focused technical support, the contract IT Support Analyst will assist end users with proprietary ordering applications, troubleshoot issues, and document incidents while working remotely.
Key responsibilities
- Deliver professional technical support to customers via phone and ticketing systems
- Troubleshoot and resolve issues related to customer ordering applications and system functionality
- Document incidents, resolutions, and customer interactions within the ticketing system
Required qualifications
- Minimum of 2 years of experience in a Global IT Service Desk, Help Desk, or Call Center support environment
- Experience supporting end users in a customer-facing technical support role
- Familiarity with ITSM tools such as ServiceNow or BMC Remedy
- Technical certifications (CompTIA A+, ITIL, etc.) preferred
- Ability to work independently in a remote environment
Complete Job Description
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