IT Support Analyst
Job Summary
Providing customer-focused technical assistance, the contract IT Support Analyst will troubleshoot and resolve issues related to proprietary ordering applications while working remotely.
Key responsibilities
- Deliver professional technical support to customers via phone and ticketing systems
- Troubleshoot issues related to ordering applications, login access, and system functionality
- Document incidents and resolutions within the ticketing system while collaborating with internal support teams
Required qualifications
- Minimum of 2 years of experience in a Global IT Service Desk, Help Desk, or Call Center support environment
- Experience supporting end users in a customer-facing technical support role
- Familiarity with Microsoft technologies including O365, Microsoft Teams, and OneDrive
- User account administration experience, including password resets and account unlocks
- Technical certifications such as CompTIA A+ or ITIL preferred
Complete Job Description
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