IT Support Analyst
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
As the first point of contact for IT support, the full-time remote IT Support Analyst will provide high-quality customer service by resolving technical issues via phone, live chat, and ticketing systems while managing customer requests and identifying process improvements.
Key responsibilities
- Provide support to customers through various communication channels in a high-volume environment
- Resolve IT issues through Break Fix support and fulfill or triage customer requests
- Collaborate on service improvement plans and operational projects while maintaining customer satisfaction targets
Required qualifications
- 3+ years of relevant experience in IT Support with knowledge of Windows, Mac OSX, Office 365, and Active Directory
- Experience managing and performing to defined SLA targets
- Awareness of ITIL fundamentals
- Ability to work from a suitable home environment with minimal distractions and a strong internet connection
- Genuine customer-first mindset and a flexible schedule for potential later shifts or weekends
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,078 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
