IT Support Analyst
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Job Summary
To provide high-quality second-level technical support in a hybrid work environment, the full-time IT Support Analyst will manage complex technical issues related to desktops, laptops, mobile devices, and productivity applications while coordinating with internal IT teams and external vendors.
Key responsibilities
- Provide responsive hardware and software support, serving as a second-level escalation point for Help Desk issues
- Deliver deskside and remote support for various technology equipment and maintain accurate incident documentation
- Assist with hardware procurement, equipment deployment, and support onboarding and offboarding activities
Required qualifications
- Associate degree in Information Technology or a related field, or equivalent experience
- Minimum of five years of hands-on desktop support experience in a professional services environment
- Relevant technical certifications, such as CompTIA A+ or Microsoft endpoint management certifications, preferred
- Strong working knowledge of current Windows operating systems and Microsoft 365 applications
- Experience with remote support tools and IT service management platforms
Complete Job Description
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