IT Support Analyst I
Job Summary
Providing first-level technical support remotely, the full-time IT Support Analyst I will assist employees and clients with incident management and service requests, addressing issues related to hardware, software, and network connectivity during a 4x10 shift from Monday to Thursday.
Key responsibilities
- Serve as the first point of contact for customers seeking technical assistance via phone or email
- Perform remote troubleshooting and guide customers through the problem-solving process
- Record events and resolutions in logs while following up with customers on their issues
Required qualifications
- High school diploma or equivalent; experience in Information Technology or Computer Science preferred
- Industry-specific certifications such as HDI, MCP, Network+, and A+ preferred; HDI certification required within 1 year of hire
- 1-2 years of experience providing IT technical support via phone, chat, or email preferred
Complete Job Description
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