IT Support Analyst I

Job Summary

Providing primary support to internal end users, the full-time IT Support Analyst I will manage user requests related to hardware, software, and administrative issues while working remotely and occasionally traveling to headquarters or retail locations for training and special projects.

Key responsibilities

• Handle user requests via phone and IT service management systems, ensuring a high level of customer service
• Prioritize and troubleshoot service requests, escalating complex issues to appropriate personnel as needed
• Document problems and resolutions using a standard ticketing system while maintaining communication with end users throughout the process

Required qualifications

• High School diploma or equivalent experience required
• Minimum of 1 year of verifiable technology support experience
• Industry certifications such as N+, A+, or S+ preferred
• Experience with Microsoft and iOS operating systems
• Basic knowledge of networking and familiarity with Active Directory