IT Support Associate
Job Summary
Providing remote deskside technical support, the full-time Junior Associate - Workplace Services will resolve hardware and software issues, respond to technical inquiries, and ensure excellent customer service for users across various platforms.
Key responsibilities
- Resolve hardware/software issues and respond to technical questions for end-users
- Collaborate with peers and Resolver groups to ensure timely issue resolution and service continuity
- Attend and complete required training related to systems, privacy, identity management, and data security
Required qualifications
- 2+ years of experience in IT Helpdesk or deskside support, with a preference for remote support experience
- Strong troubleshooting skills across Windows, macOS, mobile platforms, and common enterprise applications
- Familiarity with ticketing systems, remote assistance tools, and virtual support technologies
- Ability to follow established processes and maintain high levels of confidentiality
- U.S. work authorization required; must pass a background check
Complete Job Description
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