IT Support Engineer
Job Summary
To support a thriving remote team, the full-time IT Support Engineer will masterfully troubleshoot client technology, manage communications, and contribute to a collaborative knowledge base while ensuring exceptional client experiences.
Key responsibilities
- Become the go-to expert for troubleshooting Windows devices, Microsoft 365, network infrastructure, and VoIP systems
- Own client communication to build rapport, manage expectations, and ensure positive interactions
- Manage ticket queues effectively and contribute to a knowledge base that empowers team success
Required qualifications
- Hands-on expertise in troubleshooting and managing Microsoft technologies, including Windows Server and Active Directory
- Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP
- Demonstrated knowledge of advanced networking principles and troubleshooting firewalls and switches
- Proven ability to create internal documentation that aids team learning and growth
- Experience with Remote Access Solutions like Remote Desktop and RemoteApps
Complete Job Description
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