IT Support Engineer
Job Summary
To support a growing IT team, the fully remote contract IT Support Engineer (Tier 2-3) will manage complex technical issues across Windows and macOS endpoints, maintain core business applications, and develop documentation to streamline future support requests.
Key responsibilities
- Serve as the primary point of contact for incoming technical support tickets, diagnosing and resolving complex issues
- Maintain and update internal IT knowledge base and documentation to facilitate quicker issue resolution
- Provide day-to-day support for identity and endpoint management, including Okta and Microsoft Intune administration
Required qualifications
- Relevant certifications such as CompTIA A+/Network+/Security+, Microsoft MD-102, or Okta Certified Professional
- Experience in a biotech, pharma, or regulated environment (e.g., SOX, HIPAA, GxP)
- Familiarity with scripting or automation tools (e.g., PowerShell, Python)
- Basic understanding of networking concepts (DNS, DHCP, VPN)
- Experience with IT service management tools like ServiceNow
Complete Job Description
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