IT Support Engineer
Job Summary
Providing first-level technical support, the full-time IT Support Engineer will assist Managed Services clients remotely by troubleshooting issues, managing help desk tickets, and ensuring timely communication regarding problem resolution.
Key Responsibilities
- Resolve problems reported to the service desk via phone or web tickets
- Provide first-level contact and problem resolution for customer issues
- Communicate ticket status and resolutions in a timely manner
Required Qualifications
- Experience providing technical assistance over the phone
- A+ Certification preferred but not required
- Enrolled in IT-related classes, certification training, or degree preferred, but not required
- Able to multi-task and manage multiple open tickets simultaneously
- Motivated to learn new skills and technology practices
Complete Job Description
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