IT Support Engineer
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Job Summary
Owning day-to-day IT support responsibilities, the full-time IT Support Engineer will manage ticketing, troubleshoot technical issues, and oversee hardware logistics while working remotely to enhance organizational productivity across Mac, Windows, and cloud-based environments.
Key responsibilities
- Manage day-to-day IT support, including ticket management and technical troubleshooting
- Serve as a technical point of contact for complex issues, identifying root causes and solutions
- Coordinate with the IT team to improve security, access management, and support practices
Required qualifications
- 2+ years of IT experience, including end-user support and security in a SaaS environment
- Experience with Office 365 or Google Workspace and supporting both Mac and Windows systems
- Strong troubleshooting skills with the ability to investigate and resolve unfamiliar issues
- Demonstrated ability to think strategically and recommend operational improvements
- Organized and adaptable, capable of managing multiple priorities in a fast-paced environment
Complete Job Description
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