IT Support Engineer
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Job Summary
Seeking a full-time IT Support Engineer to manage employee IT support, maintain a Mac-based remote environment, and develop documentation and automation processes to enhance IT efficiency.
Key responsibilities:
- Serve as the primary point of contact for employee IT issues, resolving them through a ticketing platform with effective communication and follow-through
- Handle routine SaaS administration and manage access requests across various platforms
- Support the Mac fleet through provisioning, asset tracking, onboarding, and offboarding while contributing to IT projects across teams
Required qualifications:
- 2+ years of experience in IT support, help desk, or IT operations
- Hands-on experience supporting macOS users in a cloud-first or remote environment
- Familiarity with Google Workspace, Slack, and at least one identity provider or mobile device management tool
- Foundational understanding of identity access management concepts and interest in automation tools
- Demonstrated fluency with AI tools and their application in IT operations
Complete Job Description
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