IT Support Lead

Job Summary

Owning day-to-day IT operations, the full-time IT Support Lead will manage user lifecycle processes, identity and access management, and serve as the primary technical escalation point for a remote-first team while ensuring secure and compliant access to systems.

Key Responsibilities

• Serve as the primary point of contact for Tier 1-3 technical support requests and manage ticket resolution within defined SLAs
• Own end-to-end onboarding/offboarding processes, including account provisioning and identity access management strategy
• Administer Microsoft Intune and O365 for device management, ensuring compliance with security policies and HIPAA regulations

Required Qualifications

• 4-6+ years of IT support experience, including experience as the senior or sole IT resource
• Strong working knowledge of security fundamentals and experience handling PHI in HIPAA-regulated environments
• Hands-on experience with Microsoft Intune and supporting both Windows and macOS environments
• Experience in a startup environment managing infrastructure, security, device management, IAM, and end-user support
• Proficiency in scripting (PowerShell, Bash) for task automation