IT Support Manager
Job Summary
Leading the Learner Helpdesk and Collaborator Service Desk, the full-time IT Support Manager will deliver responsive technology support, manage IT service management practices, and oversee incident and asset management in a remote role with occasional in-office requirements.
Key responsibilities
- Own and mature ITSM practices aligned with ITIL, including incident and problem management
- Administer and continuously improve the ITSM platform, ensuring effective workflows and reporting
- Lead, coach, and develop the helpdesk and service desk teams while managing staffing and performance standards
Required qualifications
- Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience and certifications
- 5+ years of IT service desk, support, or ITSM experience
- 3+ years of leadership or supervisory experience
- Working knowledge of ITIL/ITSM practices; ITIL 4 Foundation certification preferred
- Technical working knowledge of Microsoft 365, Entra ID, Intune, and basic networking
Complete Job Description
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