IT Support Specialist

Job Summary

Providing hybrid IT support, the full-time IT Support Specialist will manage incident resolution, endpoint provisioning, and user account administration while ensuring effective communication and documentation throughout the support process.

Key responsibilities:

• Serve as the escalation point for unresolved tickets and resolve incidents within established SLAs through various support channels
• Provision and deploy Windows and macOS endpoints, manage user accounts, and support Microsoft 365 applications and conference room AV equipment
• Maintain hardware and software inventories, create technical documentation, and develop automation scripts to enhance operational efficiency

Required qualifications:

• 4-6 years of IT support, helpdesk, or desktop experience, or a relevant combination of education and experience
• Advanced support experience with Windows and macOS, along with certifications such as CompTIA A+ and Microsoft certifications preferred
• Proficiency in endpoint management tools like Intune and Kandji, and Microsoft 365 administration
• Understanding of security technologies, networking fundamentals, and ITSM/ticketing platforms
• High school diploma or equivalent required; Bachelor's degree in Computer Information Systems, Management Information Systems, or Computer Science preferred