IT Support Specialist
Job Summary
Supporting a range of information technology initiatives, the full-time IT Support Specialist will address technology-related issues for employees, maintain computer systems and peripherals, and assist with user account administration in a hybrid work environment.
Key responsibilities:
- Provide desktop support and address technology-related issues for employees
- Maintain and track inventory of computer systems, hardware, and peripherals
- Administer user accounts and assist with onboarding and offboarding processes
Required qualifications:
- Minimum of 2 years in an IT-related field or relevant customer service role
- Experience with software installation and troubleshooting, including MS Office and SaaS products
- Familiarity with SaaS ticketing systems such as Zendesk or ServiceNow
- Proficiency in supporting and troubleshooting both macOS and Windows 11
- BS in Computer Science, Information Systems, or a related field
Complete Job Description
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