IT Support Specialist
Job Summary
Providing responsive support to employees, the full-time IT Support Specialist will manage Tier 1 requests and incidents, assist with selected Tier 2 work, and contribute to employee technology lifecycle processes in a remote environment.
Key Responsibilities
- Serve as the first point of contact for IT requests and incidents, troubleshooting and resolving Tier 1 issues involving hardware, software, and connectivity
- Support onboarding and offboarding tasks, including device preparation, account creation, and asset recovery
- Participate in cross-training with the Cybersecurity Team and document troubleshooting steps and resolutions in the ITSM
Required Qualifications
- Approximately one to two years of experience in IT support, help desk, or desktop support roles
- Foundational knowledge of Windows or macOS, Microsoft 365, and basic network troubleshooting
- Ability to diagnose issues methodically and explain solutions in plain language
- Service-oriented approach with empathy and professionalism
- Curiosity and adaptability with an interest in automation and information security
Complete Job Description
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