IT Support Specialist
Job Summary
To support a growing technology environment, the full-time IT Support Specialist will provide Tier 1 support for IT requests and incidents, assist with onboarding and offboarding processes, and participate in cross-training with the Cybersecurity Team while working remotely.
Key Responsibilities
- Serve as the first point of contact for IT requests and troubleshoot Tier 1 issues involving hardware, software, and connectivity
- Support employee technology lifecycle by preparing devices for onboarding and completing offboarding tasks
- Document troubleshooting steps and create knowledge articles to improve support efficiency and employee experience
Required Qualifications
- Approximately one to two years of experience in IT support or comparable technical work
- Foundational knowledge of Windows or macOS, Microsoft 365, and basic network troubleshooting
- Ability to diagnose issues methodically and communicate solutions effectively
- Service-oriented approach with empathy and professionalism
- Curiosity and adaptability with an interest in automation and information security
Complete Job Description
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