IT Support Specialist

Job Summary

Seeking a hands-on IT Support Specialist, the full-time remote position will manage frontline support by resolving employee IT issues, overseeing identity and access administration, and assisting with key IT projects to ensure team productivity.

Key responsibilities

• Serve as the first point of contact for employee IT issues, ensuring rapid issue resolution and effective ticket management
• Handle account provisioning and deprovisioning, maintaining security compliance and conducting routine access audits
• Support IT projects such as single sign-on rollouts and mobile device management migrations while collaborating with cross-functional teams

Required qualifications

• 3-5 years of experience in IT support, help desk, or IT operations; degree or certifications in information technology preferred
• Hands-on experience with account administration, access changes, and multi-factor authentication across cloud-based platforms
• Proficiency with MacOS, PC environments, and common collaboration platforms such as Slack and Zoom
• Strong troubleshooting skills across hardware, software, and cloud-based applications in a remote environment
• Excellent communication skills to effectively support a geographically distributed team