IT Support Specialist
Job Summary
Providing high-quality technology support, the full-time End User Services Engineer will assist colleagues in the Houston office and remotely by managing incidents, supporting onboarding processes, and troubleshooting various IT issues.
Key responsibilities
- Manage incidents and service requests through ServiceNow
- Support employee onboarding, departures, computer replacements, and IT inventory
- Troubleshoot Windows, macOS, Microsoft 365, account, and mobile-device issues
Required qualifications
- At least five years of IT support or End User Services experience in a corporate environment
- Strong knowledge of Windows 10/11, Microsoft 365, and Entra ID/Active Directory
- Experience using an IT service-management platform such as ServiceNow or Jira
- Ability to support iOS and Android smartphones and tablets
- Experience supporting employees working in offices and remotely
Complete Job Description
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