IT Support Specialist

Job Summary

Seeking a part-time Level 1 Support Specialist, this remote position will manage incoming tickets across product and IT support, handling user account setups, troubleshooting issues, and ensuring first-class service for internal and external customers.

Key Responsibilities

• Act as the first line of response for product-related tickets, gathering information and resolving straightforward queries
• Create and manage user accounts, handle configuration tasks, and support clients with setup requests
• Troubleshoot common IT issues and process hardware/software requests while documenting ticket resolutions

Required Qualifications

• 1+ years of experience in a support, helpdesk, or operations role
• Exposure to IT support tasks such as user administration and software troubleshooting
• Experience with ticketing or CRM systems (e.g., Freshdesk, Zendesk, Salesforce)
• Organized and methodical, able to manage a fast-moving ticket queue
• Positive attitude toward AI tools and a team player contributing to shared knowledge