IT Support Specialist
Job Summary
Providing prompt and effective technical support, the full-time IT Support Specialist will troubleshoot hardware, software, and network issues while collaborating with cross-functional teams to enhance productivity in a dynamic software company.
Key responsibilities
- Respond to and resolve IT support requests via phone, email, or in-person in a timely manner
- Install, configure, and maintain computer systems, software, and peripheral devices
- Monitor system performance and recommend improvements to enhance reliability and efficiency
Required qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred
- Proven experience in an IT support or help desk role
- Strong knowledge of Windows and macOS operating systems
- Experience with common software applications, networking fundamentals, and troubleshooting techniques
- Familiarity with Active Directory, Office 365, and remote support tools is a plus
Complete Job Description
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