IT Support Specialist
Job Summary
As a foundational role in a growing IT function, the full-time IT Support Specialist will manage employee IT support for a hybrid team in a Mac-majority environment, focusing on provisioning hardware, troubleshooting issues, and building scalable support systems using Google Workspace and Microsoft 365.
Key responsibilities:
- Serve as the primary point of contact for IT support, managing hardware, software, and account access issues
- Administer Google Workspace and Microsoft 365, overseeing user lifecycle tasks such as onboarding and offboarding
- Develop and maintain IT documentation, including runbooks and asset inventories, while identifying process improvements
Required qualifications:
- 4+ years of hands-on IT support experience, preferably in a small or scaling company
- Strong experience supporting macOS in a business environment
- Hands-on administration experience with Google Workspace
- Proven ability to manage full user lifecycle tasks including access provisioning and license management
- Demonstrated capability to work independently in a fully remote environment
Complete Job Description
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