IT Support Specialist
Job Summary
Providing first-line support for healthcare clients, the part-time IT Tier 1 Support Specialist will handle a high volume of support calls, resolve technical issues, and perform tasks such as password resets and troubleshooting Citrix environments.
Key responsibilities
- Handle 30-40 support calls daily, delivering prompt assistance to clients
- Perform Active Directory password resets and account unlocks for users
- Triage and escalate incident tickets to the internal team as needed
Required qualifications
- 0-1 years of experience in a Service Desk or Contact Center environment
- Basic computer knowledge and proficiency with web browsers
- Typing speed of 60 WPM
- Strong commitment to customer service and client satisfaction
- Ability to troubleshoot technical issues using available resources
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,620 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
