IT Support Specialist
Job Summary
To support a dynamic IT team, the full-time IT Support Services II-Help Desk will provide tier II support for technical issues, mentor junior staff, and assist in managing IT systems in a remote environment.
Key Responsibilities:
- Provide tier II support for application, hardware, and network-related issues escalated from junior team members
- Respond to service requests from users, ensuring a positive user experience and exceptional customer service
- Assist in the administration and management of IT systems, including servers, workstations, and cloud environments
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 3-5 years of experience in IT support or system administration, preferably in a corporate environment
- Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications
- Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations
- Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk)
Complete Job Description
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